Ten years ago, NYU Langone Health lost tens of millions of dollars and ranked in the bottom third of academic medical center hospitals for quality and safety. Today, the medical center delivers world-class patient care and generates a substantial surplus. This past summer, Langone even announced that all current and new medical school students would receive full tuition scholarships. How did NYU Langone go from mediocrity to global leadership in less than a decade? William Haseltine, Chairman, U.S.-China Health Summit
In World Class: A Story of Adversity, Transformation, and Success at NYU Langone Health, Dr. William A. Haseltine, Chairman of U.S.-China Health Summit, offers an inside view of the remarkable turnaround and success of NYU Langone Health. It is an inspiring model for all business leaders to emulate. Using real world conditions to highlight the information science and requisite interpersonal relationships needed for business transformation, World Class provides universal lessons for policy makers and leaders in all fields.
Jack Welch, former Chairman and CEO of General Electric, says: “This story gives management and leadership in any industry the template by which to ensure their businesses thrive, even in the most dire circumstances.”